IMPORTANT: Wireless and Fibre services do not work in the event of a power cut. This means the landline or devices such as cordless phones and other devices (like medical alarms) may not be able to work - even if they have a battery. This could impact your ability to contact 111 emergency services.

Make sure you have another way to access 111 in an emergency.

We recommend you have an alternative method, such as a charged mobile phone or a power backup device such as, an uninterruptible power supply (UPS) to keep you connected.

Vulnerable Consumers

If you're a Smartcall/UnicomNZ account holder and either you or someone in your household needs to contact 111 services on your landline for medical, disability or security reasons, Smartcall/UnicomNZ will provide eligible customers a suitable device to contact 111 in the event of a power cut. To apply you'll need to click here and complete a Vulnerable Consumer form, after you have submitted your order.

Under the Commerce Commission's 111 Contact Code, it's our responsibility to provide extra support to people who qualify for it, for health, disability or safety reasons. Whatever the situation, we'll never refuse to provide you with a landline just because you need this extra support.

For more information, please read the document.